𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 & 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐏𝐨𝐥𝐢𝐜𝐲

Last Updated: August 30, 2026

At ZivoPK.store, we aim to make your shopping experience simple and reliable. This Shipping & Delivery Policy explains how we process and deliver your orders.

𝟏. 𝐎𝐫𝐝𝐞𝐫 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠

Orders are generally processed within 1–2 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive an order update through the contact information provided at checkout.

𝟐. 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐓𝐢𝐦𝐞

Estimated delivery within Pakistan is generally:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather, holidays, and other circumstances beyond our control.

𝟑. 𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐂𝐡𝐚𝐫𝐠𝐞𝐬

Shipping charges, if applicable, will be displayed during checkout before you place your order.

Any free-shipping offers will be subject to the terms and conditions mentioned in the relevant promotion.

𝟒. 𝐂𝐚𝐬𝐡 𝐨𝐧 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 (𝐂𝐎𝐃)

Cash on Delivery may be available for eligible locations and products.

Customers using COD must provide a valid phone number and complete delivery address. Customers are expected to receive and pay for their order when it is delivered.

𝟓. 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐀𝐭𝐭𝐞𝐦𝐩𝐭𝐬

Our courier partner may make multiple delivery attempts.

If an order cannot be delivered because the customer is unavailable, provides an incorrect address, or does not respond to the courier, the order may be returned to us.

Additional shipping charges may apply if the customer requests re-delivery.

𝟔. 𝐈𝐧𝐜𝐨𝐫𝐫𝐞𝐜𝐭 𝐀𝐝𝐝𝐫𝐞𝐬𝐬

Customers are responsible for providing accurate delivery information.

ZivoPK.store is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete addresses or contact information provided by the customer.

Please contact us as soon as possible if you need to correct your delivery information.

𝟕. 𝐃𝐚𝐦𝐚𝐠𝐞𝐝 𝐏𝐚𝐫𝐜𝐞𝐥𝐬

If your parcel appears damaged when delivered, please inspect the product as soon as possible.

If the product is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos/videos of the issue.

Please refer to our Return & Exchange Policy for further details.

𝟖. 𝐃𝐞𝐥𝐚𝐲𝐬

While we work to deliver orders within the estimated timeframe, delays may occur due to courier operations, weather conditions, public holidays, high order volumes, or other circumstances beyond our control.

We appreciate your patience in such situations.

𝟗. 𝐎𝐫𝐝𝐞𝐫 𝐓𝐫𝐚𝐜𝐤𝐢𝐧𝐠

If tracking information is available for your order, it may be shared with you through the contact details provided at checkout.

Tracking updates are provided by the courier and may take some time to appear after dispatch.

𝟏𝟎. 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐔𝐬

If you have any questions about shipping or delivery, please contact ZivoPK.store through our Contact Us page and provide your order number.

ZivoPK.store