𝐑𝐞𝐭𝐮𝐫𝐧 & 𝐄𝐱𝐜𝐡𝐚𝐧𝐠𝐞 𝐏𝐨𝐥𝐢𝐜𝐲

At ZivoPK.store, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help.

𝐑𝐞𝐭𝐮𝐫𝐧 𝐏𝐞𝐫𝐢𝐨𝐝

We accept eligible returns and exchanges within 7 days of delivery.

To be eligible:

• The product must be unused and in its original condition.

• Original packaging, tags, and accessories should be included where applicable.

• The product must not have been damaged through misuse.

• Your order number or proof of purchase is required.

𝐃𝐚𝐦𝐚𝐠𝐞𝐝 𝐨𝐫 𝐖𝐫𝐨𝐧𝐠 𝐏𝐫𝐨𝐝𝐮𝐜𝐭

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your:

• Order number

• Clear photos/videos of the product

• Brief description of the issue

Our team will review your request and guide you through the replacement or exchange process.

𝐄𝐱𝐜𝐡𝐚𝐧𝐠𝐞𝐬

Eligible products may be exchanged if they arrive damaged, defective, or different from the product ordered, subject to availability.

𝐑𝐞𝐟𝐮𝐧𝐝𝐬

If a refund is approved after inspection of the returned product, it will be processed through the applicable payment method.

Refund processing times may vary depending on the payment method or payment provider.

𝐍𝐨𝐧-𝐑𝐞𝐭𝐮𝐫𝐧𝐚𝐛𝐥𝐞 𝐈𝐭𝐞𝐦𝐬

Products that have been used, altered, damaged through misuse, or are not in their original condition may not be eligible for return.

Certain products may also be non-returnable for hygiene, safety, customization, or product-specific reasons.

𝐑𝐞𝐭𝐮𝐫𝐧 𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠

If the return is due to receiving a wrong, damaged, or defective product, ZivoPK.store will assist with the return arrangements.

For other return requests, return shipping charges may apply.

𝐎𝐫𝐝𝐞𝐫 𝐂𝐚𝐧𝐜𝐞𝐥𝐥𝐚𝐭𝐢𝐨𝐧

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may no longer be possible.

𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐔𝐬

For return or exchange requests, please contact ZivoPK.store through our Contact Us page and provide your order number and details of the issue.

ZivoPK.store reserves the right to review each return or exchange request and determine eligibility according to this policy.